Privacy Policy

At Baobab Health Services, we are committed to protecting your privacy and ensuring your personal information is handled responsibly and securely. This policy explains how we collect, use, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and NDIS requirements.

1. Collection of Personal Information

We may collect personal information, including but not limited to:

  • Name, contact details, and date of birth

  • Health and medical information relevant to your NDIS plan

  • Service preferences, goals, and support needs

Information is collected directly from participants, their families, or representatives wherever possible.

2. Use of Personal Information

We use personal information to:

  • Provide and manage NDIS services and supports

  • Plan and deliver personalised care and support

  • Communicate with participants, families, and carers

  • Comply with legal and regulatory obligations

3. Disclosure of Personal Information

We may share personal information:

  • With NDIS or relevant government agencies, where required

  • With other service providers involved in participant care, with consent

  • In emergencies or where required by law

We do not sell or trade your personal information.

4. Storage and Security

  • Personal information is stored securely in electronic and/or paper records.

  • Access is restricted to authorised staff.

  • We use appropriate measures to prevent unauthorised access, disclosure, or misuse.

5. Access and Correction

Participants have the right to access their personal information and request corrections.
To make a request, contact us at:

📧 admin@baobabhealth.com.au
📞 0439 839 701

6. Complaints

If you believe your privacy has been breached, please contact us immediately. We will investigate and take appropriate action.
Complaints can be lodged via email or phone.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website. Please check regularly to stay informed.

8. Contact Us

For questions about this Privacy Policy or how we handle your personal information:
📧 admin@baobabhealth.com.au
📞 0439 839 701